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“Easy to remember and easy to use”

“I had very high expectations when I started this leadership training programme. This was mainly due to the fact that I attended the SNH speed coaching session (in conjunction with Telefonica/O2) some 4-5 years ago which I found hugely beneficial.

"I can safely say that even with the benchmark set so high, the SmartLeadership training has surpassed my expectations. It is clear to see that there has been a great deal of work carried out behind the scenes in order to have made this programme such a success.

"The SNH training has helped me improve as a leader by providing me with a ‘carefully thought out and tested framework’ in the form of the various different tools which are easy to remember and easy to use. It seems that everyone who has attended the sessions have put in 110% to the programme and this is highlighted by not only the output and interaction from the sessions but also the camaraderie within the group.

"The SmartLeadership training has immediately had a positive impact on the performance of the team. The personal coaching I have given to my team now means that their conversations are elevating the partners perception of our business, which is resulting in more revenue and more sales opportunities.

"I now feel confident that me & my team are being recognised for truly adding value into our business partners. We are improving our performance across all key metrics - increasing revenue and reducing churn as well as increasing product penetration.

"I would also like to take this opportunity to thank Charles who conducted the follow-up coaching sessions. He is a true gentleman, very knowledgeable and a great representative of the SNH team. Charles has given me a lot of food for thought over the past 10 months and certainly helped me make the most out of the learning from this programme."

- Chris Burney, Head of Business Partner Sales, Daisy Group