Neil Massa

Client Consultant & Coach

Neil is responsible for the design and delivery of the solutions SNH provide their customers. He has a wealth of experience in leading teams, developing people, sales, marketing and employee productivity. His major strengths are his focus, drive, creativity and ability to build healthy working relationships. These qualities have been developed during a career working for highly regarded blue-chip organisations such as Xerox and Dun & Bradstreet.

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Simon Goodison

Client Consultant & Coach

Simon is a founding director of SNH. As well as delivering training, coaching and consulting in all areas of their portfolio, Simon manages client relationships and commercial agreements. He has outstanding organisation skills and is passionate about developing valuable relationships and delivering outstanding customer experience. He studied Marketing with CIM and has over 30 years of leadership and sales experience in a range of business sectors.

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Charles Vaughan

Client Consultant & Coach

Charles has been a successful sales leader and has held several senior learning and development roles over the last 20 years. He has a vast array of experience and credibility in people and business development, and joined Smarter Not Harder having been a loyal fan and customer for over 10 years.


Sara Moreton

Client Consultant & Coach

Sara has a strong track record of success in marketing, business development and management. She is comfortable with both corporate and SME environments, having worked for both large and small organisations. Sara is an experienced coach and entrepreneur who is practical, innovative and focused.


Brian Maleham

Client Consultant & Coach

Brian has held a range of sales leadership roles within the technology sector and made the career change into learning and development in 2016. Brian is passionate about facilatating development and draws on his extensive experience in small, national and global organisations.


Simon Barrett

Client Manager & Coach

With over 16 years' experience in the field of business development, Simon's areas of expertise covers sales leadership and sales-force management, including sales value propositions, account management and coaching. Simon has worked with and for organisations ranging from SMEs to corporates in multiple sectors.


Guy McDonnell

Client Consultant & Coach

Guy consults to & coaches Executives & executive teams to lead with clarity of purpose to achieve business and personal goals. His formative experiences saw him graduate in Manufacturing Engineering from Cambridge and move on to work closely with a FTSE 50 company.

Jim Alexander

Client Consultant & Coach

Jim has been a trainer, coach and facilitator for SNH for nearly 3 years. He delivers bespoke programmes around impactful communication, customer service and is one of the preferred coaches and facilitators for the Personal Productivity programme. He's also been in the world of learning and development for 10 years.


Poppy Chana

Client Consultant & Coach

Poppy has held a variety of learning and development roles. Including global roles for Telefonica Group where she held responsibility for the 'Women in Leadership' programme. Having previously been a client of SNH Poppy was delighted to join the team in 2017.


Penny Jackson

Client Consultant & Coach

Penny is a skilled training & development consultant and social media film maker. Prior to establishing her business in 1998 she worked in a number of roles within the BBC, chiefly within operations and production in the World Service. Throughout her BBC career Penny had numerous training roles.

Ellie Nightingale

Operations Manager & Client Coach

In 2013 Ellie brought her expertise of project management and managing client relations to SNH, having previously worked in the Toys R Us Head Office. Since then she has been a pioneer in the business developing the SNH Bitesize proposition which is now fully operational and continually delighting our customers.

Esther Smith

Operations Manager & Client Coach

Esther is head of Operations at SNH and is responsible for creating the infrastructure which makes the business run smoothly and efficiently. She studied Management at university and uses this knowledge not only to add value to SNH but also to add value to clients. She's a talented coach specialising in personal productivity.


Louise Goodison

Finance Manager

Louise is a part-time bookkeeper and credit controller at SNH and provides administration support to the team. Louise brings a wealth of experience having started her first training business over 25 years ago, specialising in software skills programmes.

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Joshua Goodison

Business Development Manager

Joshua studied business management at university and is passionate about productivity and technology. Joshua is a key contributor to the development of the Younger & Smarter programme and our digital marketing activities.

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James Massa


Alongside his apprenticeship in Customer Service, James is researching productivity in the workplace, with particular emphasis on the younger generation. James is a key contributor to the development of the Younger & Smarter programme.

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